Recently purchased my first new car from Mack Grubbs Hyundai and got a GREAT deal. Dave, who sold me my last car, is now the financial manager was outstanding with getting me a rate that fit into my budget. Also, Gary, who was my car salesman this time, immediately offered the deal on a new vehicle and I didn't have to really look at anything else. I am so pleased with this dealership and will be recommending and referring everyone I know! Thank you so much for everything!
Perfect place to get your car service.
Hyundai is a real up and coming brand with a great warranty, great fuel economy and vehicles with as much technology and safety features as cars twice the price. Mack Grubbs Hyundai was an easy buying experience I came in and kinda knew what I was looking for and Vito showed me what I was looking for. We made a very fair deal and was in and out in an hour and a half.
Said they would work with us but didn't want to come down in price. They simply didn't want our business.
Today, Saturday, I had a break down. My horn was doing a crazy beeping noise different than the alarm which ran my battery down and I couldn't ever put my windows back up. Well I called Hyundai's Road side assistance. I was told that they would gladly tow the car to the closest dealer. Also told me that it would be a good idea to call the dealership and let them know that my car was coming there. This was at 1:45-2:00 in the afternoon and I was told the wrecker would get to my location at about 2:45. So I called and was told by the dealership that they start closing the gates at 2:45 and closed at 3 so no one would be there to accept my car. I explained that I was a loyal Hyundai customer from out of town and who my regular service dealership was and asked if they didn't make exceptions for people like me. He said the car could be left outside the gate or the tow service would take it to the yard till Monday. (Remember those open windows?). I then mentioned that again and also wondered if they had a loaner that I could use till they could repair my car. NOT THAT EITHER. I said "So basically you're saying I'm out of luck and y'all don't tack care of loyal customers. I was then reminded that I wasn't their service customer. I was about to pay $300.+ just to take my car back to my home dealership so my people(who would wait for me) could take care of the VERY DISAPPOINTED customer even though their service dept was also closed. Thankfully my husband and a friend somehow got the car started and no crazy horn noises. I called Jason Pilger's in Gautier and let them know the car did start and I would see what it was going to do over the next few days. They advised that I go ahead and drop the car off with them because it could happen again and there is no one there at all on Sunday. They gave me a car to drive for a few days while they get my car in to service on Monday. SHAME ON YOU MACK GRUBS!!! CUDOS TO JASON PILGER HYUNDAI IN GAUTIER, MS!!!
Mack Grubbs Hyundai is a US Car Dealer based in Hattiesburg, Mississippi. Mack Grubbs Hyundai is located at 6507 US-98, Hattiesburg, MS 39402, USA.
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