We rented a convertible for the weekend. The car was a 2017 Mustang with 14,000 miles on it. It was very nice and exactly what we wanted. The paperwork was quick and everything went well. I felt like I was taking a chance because the reviews were so bad here, but it was a flawless experience.
Customer service does not exist at this establishment. We rented a 10' truck to pick up on a Saturday and confirmed ahead of time that it was there. On Friday, we received a call stating that we had not picked up the truck that day (we had a confirmed pick up in writing for the following day) and it had been rented to someone else. The rental had even been prepaid in full and the agent just flat out lied and gave our truck away. We will advertise this joke of an establishment to everyone we know. DO NOT EVER USE THEM. THEY WILL JERK YOUR TRUCK OUT FROM UNDER YOU AND LEAVE YOU HANGING. If I could give this review a zero, I would.
Is zero stars an option? by far the worst place to rent a car from. Customer service is putrid and even if you cancel days in advance they charge you 25.00. This company is money hungry and not customer friendly, please save your money, time, and frustration and go somewhere else.
DON’T GO HERE!!! Customer service is HORRIBLE. My husband reserved what was supposed to be a 9 passenger vehicle about a month ago for our family vacation. He was told several times by the customer service rep that he would be getting a truck that would accommodate. Wednesday 8/26, when we went to pick up the truck, the cashier told us that the 7 passenger truck was the only thing they had available, We let him know that the vehicle was reserved for at least 9 passengers, the worker said that they did not have anything else available. The budget rep refused to try find a vehicle that would accommodate, He simply said he already knew everything was booked because of the Labor Day holiday coming up. We had no choice but to take the vehicle because we had already paid our money. Some of our other family members had to trail us to our destination in another car and they had paid their half to ride in the rental. I would strongly advise anyone that is wanting to rent a car to GO SOMEWHERE ELSE. DO NOT USE BUDGET. THE WORKERS ARE LAZY AND DO NOT CARE IF THE CUSTOMER IS 100% SATISFIED. ALL THEY ARE WORRIED ABOUT IS GETTING YOUR MONEY. Not only that but when we returned the vehicle, that was tooo small, the lady told us that our deposit would be back on our card in 48 hours, well today make 72 hours and the deposit is still not on the card. I called budget and the lady lied and said she never told me my deposit would be back on my card in 48 hrs, she said she told me 5-10 business days. LIES! LIES! LIES!! MY HUSBAND AND I HAVE CONTACTED THE CORPORATE OFFICE AND THEY ARE NOT WILLING TO MAKE IT RIGHT AT ALL! BAD BUSINESS! AGAIN DON’T GO HERE!!!
Literally one of the worst customer service experiences of my life. Should be closed down
Budget Car Rental is a US Car Rental based in Hattiesburg, Mississippi. Budget Car Rental is located at 6405 US 49, Hattiesburg, MS 39401, USA.
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