I signed up for service just shy of 4 weeks ago and have yet to receive a can. I was told a wait of 7-10 days could be expected. I called at the 14 day mark and was told it would be there the 1st of the week. My partner called today and was told that I was never told 7-10 days and that they were given the wrong address despite me double checking the address I provided. So... Pretty terrible service so far.
Edit: revised to 2 stars because the problem was fixed promptly after I wrote this review. I'd like to give 3 because I feel bad for whoever's running interference for this stuff but it doesn't make the initial experience ok. It wasn't waiting that I had a problem with. Life happens, delays happen. However, I don't appreciate being lied to or given the runaround. The average person isn't nearly as stupid as we like to believe and treating people like they're stupid is a surefire way to a bad time. Say what you mean and mean what you say.
Poor excuse for a garage pickup service! I was beyond furious to come home and find trash scattered in the ditch and my road from the trash I had in MY CAN! I’m assuming the trash had fell out of the can as they were lifting it but they were too lazy to get out of the truck and pick up what fell out! Ridiculous!! I think it’s time for my neighborhood to find another trash pickup service!
The handle on my trash can was destroyed in the storm in January. I have called three times requesting a new can. It is difficult to get the can to the curb for pick up on Tuesdays without a handle. It hurts my hands to push the can without a handle not to mention I have to have the nasty can next to my body to move it. I have been told each time that a new can will be delivered- one time was told within two weeks but still no can. I think it is ridiculous to be in such a situation with a service I have no option but to pay for whether I want it or not. Any other company, I would have discontinued my service by now- that is not an option. I believe Waste Pro has an obligation to ensure I have the ability to utilize their services I am forced to pay for. Tired of waiting for a resolution. Kim Rider Petal MS
Moved into a house 2 weeks ago. These are the excuses I have gotten so far as to why I haven't received garbage can: "someone called in so there haven't been deliveries made," "it's trash day so there is no one making deliveries," "they are very busy but you're on the list." Busy doing what? Not putting out garbage cans that's for sure. This is getting ridiculous. Receptionist is nice but the actual service is trash. Pun intended. Calling them gets you nowhere.
Moved in a new house a week ago and put the trash can out for pickup. Waste pro took the can and has not returned one. I have heard every possible excuse as to why they can not make it out here. Any possible way to get an external service in Petal. Waste pro is trash.
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