Great experience! Friendly employees and great service!! I'll definitely be going back
Not ever going back there is an understatement. I have someone that can absolutely corroborate the events of what I've described and she also thought that they went overboard. I hope through this, they learn how to respect their customers.
Always pleasant atmosphere. Nails are consistently well done
AWFUL experience. spent 25 minutes under the dingy lighting waiting for nails to dry with no one helping me. nails were still sticky for an hour after leaving and completely messed up. never going here again
Sadly the owners were nice enough, so I hate to make this review, but the way that their employees treated me was just absolutely ridiculous. I'm a PAYING CUSTOMER - I'm not a child, I'm not their friend and not their family member. There is no excuse for me to be treated the way I was. Had the employees of their salon treated me with grace and respect, I would have probably become a regular because I would have been impressed with how they handled it. But unfortunately, the way they treated the situation was quite the opposite.
The nail service I received at this salon was perfectly fine. What I have to say that's negative about this salon is on a totally different matter, but well worth a mention/read - When I first stepped into the salon, my friend and I went over to take a look at colors to see what we wanted. I picked up a bottle that was a little unmixed in color and proceeded to shake it to get the color to show. The bottle slipped out of my hand and it broke. Of course I was SO embarrassed because I made a pretty serious mess. At this point, one of the men doing manicures made a noise to suggest that I was in trouble, kind of a low whistle you would make when a kid does something bad.
I proceeded to get some paper towels to clean it up and one of the employees came up to help me. He was very nice and I'm guessing he's one of the owners. He told me it was absolutely fine and that I was not to worry. I sit down to wait with my friend and I see one of the other ladies doing manicures shaking her head at me disapprovingly, once again, as you would a child who just did something wrong. About 10 minutes later, that same man that made the noise/low whistle, came up to the counter and said to me, "Oooh you made a mess over there and now i'm going to have to clean it up. tsk tsk tsk." Some time passes and it's our turn to get our pedicures done. Everything was fine until another employee, I assume, was instructed to clean up the splatter of paint. She goes up to it and two of the employees proceed to talk about how to fix it. Of course, eventually it goes back to me (them talking to me/at me) about how it's my first time here and how my friend (who used to be a regular) brought someone and they make a mess. The employee even made a joke about how they've taken my photo already and put it up on the wall. Then a new customer comes up with her daughter and asks what happened and the same employee points at me and says "It's HER!" and laughs ...
Been going there for about a year now, never had a bad experience and love the atmosphere and humor, but not easily offended either, always laugh and have pleasant conversations and love the joking and being funny, makes things better to me but I love too laugh.
Here are my comments - in my THREE HOUR experience at this salon, I received 5-6 snarky little "jokes" about my mistake, making my visit EXTREMELY awkward. And look, it was not like I wasn't already extremely apologetic and embarrassed. Could you make someone feel even more awkward and embarrassed? Apparently there was a competition to see who could make the rudest comment. Maybe they were trying to see how long it would take before I started yelling. And on top of all that, I tipped 100% to cover damages. This sort of "joking" aka thinly veiled PUBLIC SHAMING is not the way to treat a customer that's there for the first time. It's not even how you treat a REGULAR. It was unbelievably unprofessional, rude AND crude. I don't see any waiters shaming customers at restaurants when they break a glass or a plate. Accidents happen, mistakes are made. Yes it was my fault. and I was SO SORRY.
Nails For U is a US Hair Care Studio based in Hattiesburg, Mississippi. Nails For U is located at 6375 US-98, Hattiesburg, MS 39402, USA.
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